How do I return an item?

Returns


Online Return Policy


Please note that this policy applies for returns of products in good working condition only. For exchanges of products that are defective upon first shipment to the destination, please see our exchange policy (below).

It is important to us that our customers are satisfied with their purchases. To keep our customers happy, we offer a 30 day return policy for online purchases. Please note that all refunds are honored in the form of gift certificates, which can be used for purchases only in our online store. Refunds will not be credited to your original form of payment. The customer must request a return within 30 days of the item being shipped from our warehouse to the final destination of the order. The customer will be notified within 24 hours of the item being shipped and given tracking information for the package.

Except for merchandise which is not eligible for returns (as noted on the individual product page on the website or in the criteria described below), if a customer receives an order and is not satisfied for any reason, the customer can request a return and arrange to have the product returned to our main office by mail or parcel delivery service. The cost of returning the item to our head office, including all shipping, handling, tariffs, customs and import duty costs will be the responsibility of the customer. Except as otherwise set forth herein, returns of merchandise will be for a value equal to the sale price for the merchandise being returned (as listed in the invoice/sales receipt), plus a full refund of the applicable sales taxes. Shipping, handling, customs, import tariff and import duty costs will not be refunded unless otherwise specified.

All of the following criteria must be met in order for an item to qualify for a return:

1. The item was shipped within the last 30 days of the return request being made (as evidenced by shipping confirmation).
2. The item is in the same condition as when the customer received it.
3. The item is unworn.
4. The item is unused.
5. The item is undamaged.
6. The product is in the original packaging with all contents of the package included.
7. The item is included on a proof of purchase, as submitted with the return request (invoice or sales receipt).

In order to ensure the above criteria have been met, all merchandise submitted for a return will be inspected. If an item does not meet the listed criteria, Vector General Supplies reserves the right to refuse return of the item. In such an event, the customer will be responsible for the costs of shipping the item back to their location (including all other costs such as handling, tariffs, customs fees and duties), and storage of the item prior to shipping the item back to the customer.

To request a full or partial return for your order, please email our Customer Service department at info@vectorsupplies.com or call us at +1-888-509-1950. You must have your order number and product code (as per invoice or sales receipt) included in your request. You must also provide us with a proof of purchase during the return process (sales receipt or invoice). Failure on the customer’s side to provide proof of purchase will result in the return request being refused.

Exchange Policy


Please note that this policy only applies for exchanges of products that are found to be defective upon first receipt by the customer. For returns of products in good working condition, please see our return policy (above).

It is important to us that our customers are satisfied with their purchases. To keep our customers happy, we offer a 30 day exchange policy for online purchases for products that are received in non-working order upon first receipt by our customers. The customer must request an exchange within 30 days of the item being shipped from our warehouse to the final destination of the order. The customer will be notified within 24 hours of the item being shipped and given tracking information for the parcel.

If a customer receives an order and an item in the order is not in good working condition or is entirely defective, the customer can request an exchange. The initial cost and method for shipping the item back to our main office must be agreed upon by both Vector General Supplies and the customer and must be paid by the customer. If the product is determined to meet the criteria for an exchange, the cost of shipping the item to our main office and the replacement item back to the customer, as well as any handling, import tariffs, fees and duty costs will be supported by Vector General Supplies. The seller, Vector General Supplies, reserves the rights to request photographs or video recordings of the items included in the exchange request prior to launching the exchange process. The costs for these photographs or video recordings and making them available to Vector General Supplies will be the responsibility of the customer.

All of the following criteria must be met in order for an item to qualify for an exchange:

1. The item was shipped within the last 30 days of the exchange request being made (as evidenced by shipping confirmation).
2. The item is in the same condition as when the customer received it.
3. The item is damaged in a way that impedes its use for its manufacturer intended purpose.
4. The item is not in good working condition or its performance is gravely affected in terms of its manufacturer intended purpose.
5. The product is in the original packaging with all contents of the package included.
6. The item is included on a proof of purchase, as submitted with the exchange request (invoice or sales receipt).

In order to ensure the above criteria have been met, all merchandise submitted for an exchange will be inspected. If an item does not meet the listed criteria, Vector General Supplies reserves the right to refuse exchange of the item. In such an event, the customer will be responsible for the costs of shipping the item to our main office as well as back to their location and storage of the item prior to shipping the item back to the customer. If an item meets the criteria for returning an item as per our return policy (above), Vector General Supplies can process the request as a return as per our return policy (see above), at the customer’s will or arrange for shipping the item back to the customer at the customer’s expense.

To request a full or partial exchange for your order, please email our Customer Service department at info@vectorsupplies.com or call us at +1-888-509-1950. You must have your order number and product code (as per invoice or sales receipt) included in your request. You must also provide us with a proof of purchase during the exchange process (sales receipt or invoice). Failure on the customer’s side to provide proof of purchase will result in the exchange request being refused.

Vector General Supplies commits to processing and resolving exchanges and returns as fast as reasonably possible within its circumstances at the time of the request. Vector General Supplies will not be held responsible for any loss incurred by the customer due to delays in the exchange or return processes.